ManuScript Details
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Paper Id:
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IJCIRAS1697
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Title:
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THE ROLE OF SERVICE RECOVERY SATISFACTION MEDIATION ON TRUST IN THE HOSTING PROVIDER
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| Published in: |
International Journal Of Creative and Innovative Research In All Studies |
| Publisher: |
IJCIRAS |
| ISSN: |
2581-5334 |
| Volume / Issue: |
Volume 3 Issue 6 |
| Pages: |
10
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| Published On: |
11/28/2020 11:52:44 PM (MM/dd/yyyy) |
| PDF Url: |
http://www.ijciras.com/PublishedPaper/IJCIRAS1697.pdf |
Main Author Details
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Name:
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Sri Ayudha Mujiyanti |
| Institute: |
The Faculty of Economics, Univeristas Jember |
Co - Author Details
| Author Name |
Author Institute |
| Imam Suroso |
The Faculty of Economics, Univeristas Jember |
| Diah Yulisetiarini |
The Faculty of Economics, Univeristas Jember |
Abstract
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Research Area:
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Business and Marketing |
| KeyWord: |
Service recovery, service failure, distributive justice, procedural justice, transactional justice, service recovery satisfaction, trust |
| Abstract: |
The results of solving problems experienced by customers are known from how customers behave after this happens. This study determines whether there is an influence between distributive justice, procedural justice, interactional justice on service recovery satisfaction, and trust. And want to know whether service recovery satisfaction mediates the influence of distributive justice, procedural justice, and interactional justice on trust. The results showed that service satisfaction recovery mediates the effect of distributive justice and interactional justice on trust. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Sri Ayudha Mujiyanti, Imam Suroso, Diah Yulisetiarini, "THE ROLE OF SERVICE RECOVERY SATISFACTION MEDIATION ON TRUST IN THE HOSTING PROVIDER", International Journal Of Creative and Innovative Research In All Studies,
vol. 3, no. 6, pp. 28-37, 2020.
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MLA
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Sri Ayudha Mujiyanti, Imam Suroso, Diah Yulisetiarini "THE ROLE OF SERVICE RECOVERY SATISFACTION MEDIATION ON TRUST IN THE HOSTING PROVIDER." International Journal Of Creative and Innovative Research In All Studies,
vol 3, no. 6, 2020, pp. 28-37.
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APA
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Sri Ayudha Mujiyanti, Imam Suroso, Diah Yulisetiarini (2020). THE ROLE OF SERVICE RECOVERY SATISFACTION MEDIATION ON TRUST IN THE HOSTING PROVIDER. International Journal Of Creative and Innovative Research In All Studies,
3(6), 28-37.
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THE ROLE OF SERVICE RECOVERY SATISFACTION MEDIATION ON TRUST IN THE HOSTING PROVIDER
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