ManuScript Details
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Paper Id:
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IJCIRAS1577
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Title:
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THE MEDIATING ROLE OF MANAGEMENT INFORMATION SYSTEM BETWEEN BUSINESS PROCESSES MANAGEMENT AND OPERATIONAL EXCELLENCE IN BANKS
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| Published in: |
International Journal Of Creative and Innovative Research In All Studies |
| Publisher: |
IJCIRAS |
| ISSN: |
2581-5334 |
| Volume / Issue: |
Volume 2 Issue 12 |
| Pages: |
10
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| Published On: |
5/16/2020 11:45:22 PM (MM/dd/yyyy) |
| PDF Url: |
http://www.ijciras.com/PublishedPaper/IJCIRAS1577.pdf |
Main Author Details
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Name:
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Mohammed Abed Al-Hayy Al-Dalaien |
| Institute: |
Al-Madinah International University |
Co - Author Details
| Author Name |
Author Institute |
| Mohammad Mahmoud Alzubi |
Al-Madinah International University |
| Sadun Naser Yassin Alheety |
Al-Madinah International University |
Abstract
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Research Area:
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Database Management System |
| KeyWord: |
business processes Management; management information system functions; operational excellence; Banks; conceptual model |
| Abstract: |
Management Information System (MIS) is important to manage the Business Processes (BP) in the banks such as manage the information workflow between the workers and manage the workers responsibilities. The management of BP effects on the Operational Excellence (OE) in the banks like innovation and improve the quality of services. The working information and functionality should be defined well to maintain the OE in the banks. The main challenge in this context is the efficiency and effectiveness of MIS functions such as information throughput, transaction speed, and usability. The weak functions of MIS could decrease the management level of BP and consequently minimize the growing of OE in the banks. This study aims to propose a conceptual model in the relationship between the BP management and MIS functions, and its impact on the OE in the banks. For, this purpose, the literature in this domain is reviewed and the research gaps are identified. The conceptual model is constructed based on three main variables; BP management (independent), MIS functions (mediating), and OE (dependent). The dimensions of the BP management are the information workflow and workers functionality. The dimensions of the MIS functions are the efficiency and the effectiveness. the dimensions of OE are the innovation and the quality improvement. The conceptual model presents the research hypotheses that would be tested. There is a limitation in the conducted study on the relationships the overall study variable, especially, the conducted studies on the banks working environment. Thus, the contribution of this study is presentation of the relationships between the various study variables based on clear model. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Mohammed Abed Al-Hayy Al-Dalaien, Mohammad Mahmoud Alzubi, Sadun Naser Yassin Alheety, "THE MEDIATING ROLE OF MANAGEMENT INFORMATION SYSTEM BETWEEN BUSINESS PROCESSES MANAGEMENT AND OPERATIONAL EXCELLENCE IN BANKS", International Journal Of Creative and Innovative Research In All Studies,
vol. 2, no. 12, pp. 49-58, 2020.
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MLA
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Mohammed Abed Al-Hayy Al-Dalaien, Mohammad Mahmoud Alzubi, Sadun Naser Yassin Alheety "THE MEDIATING ROLE OF MANAGEMENT INFORMATION SYSTEM BETWEEN BUSINESS PROCESSES MANAGEMENT AND OPERATIONAL EXCELLENCE IN BANKS." International Journal Of Creative and Innovative Research In All Studies,
vol 2, no. 12, 2020, pp. 49-58.
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APA
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Mohammed Abed Al-Hayy Al-Dalaien, Mohammad Mahmoud Alzubi, Sadun Naser Yassin Alheety (2020). THE MEDIATING ROLE OF MANAGEMENT INFORMATION SYSTEM BETWEEN BUSINESS PROCESSES MANAGEMENT AND OPERATIONAL EXCELLENCE IN BANKS. International Journal Of Creative and Innovative Research In All Studies,
2(12), 49-58.
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THE MEDIATING ROLE OF MANAGEMENT INFORMATION SYSTEM BETWEEN BUSINESS PROCESSES MANAGEMENT AND OPERATIONAL EXCELLENCE IN BANKS
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