ManuScript Details
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Paper Id:
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IJCIRAS1581
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Title:
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HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND ITS IMPACT ON CUSTOMER SATISFACTION IN SMES IN THE TOURISM SECTOR IN NAMIBIA
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| Published in: |
International Journal Of Creative and Innovative Research In All Studies |
| Publisher: |
IJCIRAS |
| ISSN: |
2581-5334 |
| Volume / Issue: |
Volume 2 Issue 12 |
| Pages: |
14
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| Published On: |
5/24/2020 9:06:34 PM (MM/dd/yyyy) |
| PDF Url: |
http://www.ijciras.com/PublishedPaper/IJCIRAS1581.pdf |
Main Author Details
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Name:
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Michael Adekoya Sanni |
| Institute: |
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY |
Co - Author Details
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Author Institute |
Abstract
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Research Area:
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human resource management |
| KeyWord: |
Human Resource Management practices, knowledge sharing, commitment, retention, customer satisfaction, SMEs, lodging, tourism |
| Abstract: |
The purpose of this publication is to register the above study intent within the Human Resource Management (HRM) knowledge domain. Furthermore, to create awareness amongst the HRM practitioners, scholars, and consultants alike, for the immediate and urgent need for research engagement either theoretic, empirical, or applied research relating to people management particularly in SME in the tourism sector in Namibia.
Approach: In the proposal, the aim is to exploit the need to examine the impact HRM of knowledge sharing, commitment, and retention towards attaining customer satisfaction in the tourism sector. The proposal intends to produce five (5) publications from the study themes. Systematic literature review, quantitative and qualitative approaches will be engaged for the studies.
This publication only registers this proposal as an area of intent with which the identified study questions will be investigated.
Highlights: The proposal highlights the relevance of research focus on issues of inspiring, commitment-driven and inexpensive HR practices in accentuating the employee sharing behavior, commitment and retention of employees while unearthing the challenges encountered, present the factors that contributes to the effectiveness of these employee outcomes and the impact on organization outcomes in small businesses in the tourism section in Namibia. Originality/Value: This proposed study, the first of its kind and has the intention to unearth and explain the HR challenges that confront the SMEs as well as the practices adopted in the tourism sector, both from the theoretical and empirical positions, while contributing to the body of knowledge in HRM field in Namibia.
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Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Michael Adekoya Sanni, "HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND ITS IMPACT ON CUSTOMER SATISFACTION IN SMES IN THE TOURISM SECTOR IN NAMIBIA", International Journal Of Creative and Innovative Research In All Studies,
vol. 2, no. 12, pp. 74-87, 2020.
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MLA
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Michael Adekoya Sanni "HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND ITS IMPACT ON CUSTOMER SATISFACTION IN SMES IN THE TOURISM SECTOR IN NAMIBIA." International Journal Of Creative and Innovative Research In All Studies,
vol 2, no. 12, 2020, pp. 74-87.
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APA
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Michael Adekoya Sanni (2020). HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND ITS IMPACT ON CUSTOMER SATISFACTION IN SMES IN THE TOURISM SECTOR IN NAMIBIA. International Journal Of Creative and Innovative Research In All Studies,
2(12), 74-87.
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HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND ITS IMPACT ON CUSTOMER SATISFACTION IN SMES IN THE TOURISM SECTOR IN NAMIBIA
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